Orders are prepared within 2–5 business days and shipped with tracking. US shipping is free on orders of $75 or more and $9.95 below that; Canada is $14.95 and other destinations $19.95. Unused products can be returned within 30 days of delivery.
Order processing
Orders are confirmed by email as soon as payment is accepted. We prepare each order within 2–5 business days, Monday to Friday, excluding public holidays. Orders containing more than one item ship together unless we tell you otherwise. A tracking number is emailed when the parcel is handed to the carrier. Delivery times below start from dispatch, not from the order date.
Tracked shipping rates
| Destination | Rate (USD) | Typical delivery after dispatch |
|---|---|---|
| United States, orders $75 and over | Free | 5–10 business days |
| United States, orders under $75 | $9.95 | 5–10 business days |
| Canada | $14.95 | 7–14 business days |
| Other supported destinations | $19.95 | 10–25 business days |
Rates are per order, not per item. Delivery windows are estimates based on typical carrier performance and are not guaranteed; weather, customs inspection, and carrier delays can extend them. If a tracking number has not moved for 10 business days, email service@caseandcedar.com with your order number and we will open a trace with the carrier.
Destinations
We ship to the United States, Canada, and most other countries. If your address is in a location our carriers cannot serve, checkout will not offer a shipping option and we will contact you if an order cannot be fulfilled. We cannot ship to PO boxes in some countries; use a street address where possible.
Duties, taxes, and customs
Prices are in US dollars and do not include import duties, VAT, GST, or carrier brokerage fees charged by the destination country. These are collected from the recipient by the carrier or customs authority before or on delivery and are the buyer’s responsibility. Refused or unclaimed parcels that are returned to us are refunded for the product price less the original shipping cost and any return charges billed by the carrier. All items are declared at their purchase price.
Address changes and cancellations
Email us as soon as possible with the order number. Address changes and cancellations are only possible before the order is handed to the carrier. Once a parcel has shipped, address changes depend on the carrier and may not be possible; a parcel returned to us because of an incorrect address is treated as a return.
Damaged, incorrect, or missing items
Inspect the parcel on arrival. If an item is damaged, incorrect, or missing, email photographs of the product and the packaging within 7 days of delivery. We will send a replacement or refund the order in full, including return shipping if we ask you to send the item back. Please keep the packaging until the claim is resolved.
Returns
You may return a product within 30 days of delivery if it is unused, free of odor, and in its original packaging with all included items such as cutters, humidity packs, trays, and gift boxes. Cases that have held cigars, show wear, or carry tobacco or fragrance odor cannot be resold and are not eligible for return.
To start a return, email service@caseandcedar.com with the order number and the product. We will confirm the return address and instructions. Return shipping is arranged and paid by the buyer unless the item arrived damaged or incorrect; use a tracked service, because we cannot refund parcels that do not reach us.
Refunds
Refunds are issued to the original payment method within 5 business days of the returned item being received and checked. Your bank or PayPal may take a further 3–10 business days to display the credit. The original shipping charge is refunded only when the return is due to our error or a defective product.
Exchanges
We do not hold stock for exchanges. If you need a different capacity, color, or design, place a new order for the item you want and return the original under the returns policy above. This avoids waiting for the returned item to arrive before the replacement ships.
Questions
If anything on this page is unclear, email service@caseandcedar.com before ordering. We would rather answer a question first than process a return later.